Where is my order?

You can access your order status by signing in and viewing the Order Tracker

Where do you deliver? Can I send shipments outside of Canada?

We only ship orders from www.mdg.ca to locations within Canada. If you reside in the United States please visit our USA page at www.mdg.com to view products shipped to the United States.

Can I ship to a PO Box Address?

We require a signature of a resident 18 years or older at time of delivery. For this reason, we require a FULL Service Address (House Number and Street Name) in order to deliver your package.

When will my delivery arrive?

We want you to get your order as quickly and affordably as possible. We try to consolidate orders into the fewest number of shipments, so your entire order can be delivered at the same time. Depending on item availability, nearest warehouse location and item size, items in your order may ship separately. Items shipping separately, or with multiple carriers will be delivered at different intervals. We encourage you to following the status of your order after it has shipped with the carrier tracking number. For tracking numbers and the expected date of delivery of the items in your order, sign in and view the Order Tracker.  

Processing Timeframe

Once your order has been verbally confirmed with a member of our Verification Team, and your required down payment(s) has cleared, your order will be processed within 1-2 business days.

Shipping Timeframe

Once your order has been processed it will be picked up by one of our couriers. Courier is determined by location, package type, and package size. Large and heavy items can’t be shipped by Standard Delivery, they require Scheduled Delivery. Items that require Scheduled Delivery will be noted in your Cart Summary during Check Out. 

Standard Delivery: 3-10 business days

Scheduled Delivery: 7-15 business days

For Scheduled Delivery you will be contacted by the courier with 3-5 days after your order has been processed to schedule the delivery.

All timeframes are based on In Stock Items at time of processing.